Yes — every Pastelya product is 100% handmade by skilled women artisans in our workshop. Each piece is crafted with care, precision, and attention to every detail.

Absolutely! We offer safe and reliable international shipping to many countries around the world.

Domestic (within Turkey): 1-2 business days

International: 3–5 business days (depending on your location and customs process)

Yes, we offer customization options such as name embroidery, color selection, and size adjustments. Simply add your request during checkout or contact us directly.

Definitely. We use only OEKO-TEX® certified fabrics, ensuring our products are completely safe, hypoallergenic, and suitable for children's delicate skin.

As our items are handmade and often personalized, we are unable to accept returns on customized orders. However, if you receive a product with a manufacturing issue, please contact us — we’re here to help.

Should your country’s local customs decide to charge you additional fees, duties and taxes, it is your responsibility to settle these. The shipping fee you paid for does not include customs fees and other importation charges.

We ship internationally via Fedex.

Once shipped, we will email you the tracking number of your order. Please make sure to enter the correct email address when you register on the site. If you did not receive any email, please check your spam/junk folder.